Manage Incidents.

Minimise Risk.

Guardian IMS is a multi-agency, Incident Management software helping you to manage emergency operations and workflows, streamline reporting, and seamlessly share information from one single system.

Multiple functions.

One management system.

Incident Management

Coordinate and manage response strategies, commands and operation outcomes using a scalable, robust system that follows the objectives and principles of AIIMS.

Emergency Preparedness

Draw from pre-existing and real time data, forecast severe weather, and create custom workflows and predefined tasks, or even preload incidents, so that you can plan and implement rehearsed response strategies straight from the system.

Information Sharing

Share and collate real-time information using charts and metrics, maps and reporting, as well as broadcasts, email, SMS, bulletins and public information dashboards.

Call Time Reduction

Provide a real-time, common operating picture that empowers the local community to make better informed decisions, and helps key responders make decisions based on location, those being impacted, nearby contacts, and escalation status.

Empowered Decisions

Capture all critical information updates, actions and intelligence for effective decision support, and maintain excellent communication between key stakeholders, third party organisations, and local communities.

Roads and Maintenance

Manage sudden road closures, scheduled work and planned events and push updates through to the official Department Of Transport and Main Roads–even offline.

Multiple functions.

One management system.

Incident Management

Coordinate and manage response strategies, commands and operation outcomes using a scalable, robust system that follows the objectives and principles of AIIMS.

Emergency Preparedness

Draw from pre-existing and real time data, forecast severe weather, and create custom workflows and predefined tasks, or even preload incidents, so that you can plan and implement rehearsed response strategies straight from the system.

Information Sharing

Share and collate real-time information using charts and metrics, maps and reporting, as well as broadcasts, email, SMS, bulletins and public information dashboards.

Call Time Reduction

Provide a real-time, common operating picture that empowers the local community to make better informed decisions, and helps key responders make decisions based on location, those being impacted, nearby contacts, and escalation status.

Empowered Decisions

Capture all critical information updates, actions and intelligence for effective decision support, and maintain excellent communication between key stakeholders, third party organisations, and local communities.

Roads and Maintenance

Manage sudden road closures, scheduled work and planned events and push updates through to the official Department Of Transport and Main Roads–even offline.

"The software is smooth, efficient and effective. It has progressed into a very effective Incident Management system which can be used in any business, organisation or Government. The software was primarily developed for disaster management but has been developed to such an extent it can be used effectively for incident management, event management, project control."

- Peter Mann, Gympie Regional Council

Manage Incidents

Lead your team

View user profiles and roles in visual chart format which illustrates the entire chain of command and go-to contacts to source specific tasks, resources and intel.

Respond to activations

Reduce decision fatigue and manage large scale incidents with simplified response strategies that feel easy to implement.

Custom workflows

Reduce manual labour, energy and time output with custom workflows and automated reporting tools that increase productivity and help you collaborate across teams.

Reporting

Benefit from a wide range of reporting tools, including consolidated reporting (Summary, District and State level), end of shift reports, situation reports and DocuSign capabilities.

Request for assistance

Send requests to the District Disaster Management Group during disaster activations when all local resources have been exhausted.

Costing and logistics

Record keeping is automated within the system, creating an audit trail that tracks every action, decision, cost and update for justified, evidence-based decision making.

Benefit from situation awareness

View the complete operating picture, make strategic decisions, and scale up or scale down incidents/events depending on urgency and severity.

Conduct safety and risk assessments

Identify potential hazards and risks for response strategies relating to incidents and events.

Manage Incidents

Lead your team

View user profiles and roles in visual chart format which illustrates the entire chain of command and go-to contacts to source specific tasks, resources and intel.

Respond to activations

Reduce decision fatigue and manage large scale incidents with simplified response strategies that feel easy to implement.

Custom workflows

Reduce manual labour, energy and time output with custom workflows and automated reporting tools that increase productivity and help you collaborate across teams.

Reporting

Benefit from a wide range of reporting tools, including consolidated reporting (Summary, District and State level), end of shift reports, situation reports and DocuSign capabilities.

Request for assistance

Send requests to the District Disaster Management Group during disaster activations when all local resources have been exhausted.

Costing and logistics

Record keeping is automated within the system, creating an audit trail that tracks every action, decision, cost and update for justified, evidence-based decision making.

Benefit from situation awareness

View the complete operating picture, make strategic decisions, and scale up or scale down incidents/events depending on urgency and severity.

Conduct safety and risk assessments

Identify potential hazards and risks for response strategies relating to incidents and events.

Run Day-to-Day Operations

Schedule shifts and manage rosters

Build staff rosters, manage upcoming appointments and events (such as parades and festivals or pre-cyclone clean ups) and schedule significant times for report deadlines, meetings or shift changeovers.

Oversee planned roadwork and maintenance

Link directly to QLD Traffic to enable Road Closed functionality and manage road conditions such as flooded roads, roadworks, crashes, congestions, special events, known trouble spots and road hazards.

Better emergency preparedness

Run exercises, store emergency planning resources, and forecast severe weather to stay prepared and increase response strategy effectiveness.

Run Day-to-Day Operations

Schedule shifts and manage rosters

Build staff rosters, manage upcoming appointments and events (such as parades and festivals or pre-cyclone clean ups) and schedule significant times for report deadlines, meetings or shift changeovers.

Oversee planned roadwork and maintenance

Link directly to QLD Traffic to enable Road Closed functionality and manage road conditions such as flooded roads, roadworks, crashes, congestions, special events, known trouble spots and road hazards.

Better emergency preparedness

Run exercises, store emergency planning resources, and forecast severe weather to stay prepared and increase response strategy effectiveness.

Communicate with Everyone

Public dashboards

Use public information dashboards and integrated tools to assist the community in recovery and empower the community with informed decision making, which in turn reduces call times.

Share and communicate information

Streamline and correlate real-time information using visual formats (charts and metrics), interactive formats (maps and reporting), communication formats (broadcasts, email, SMS, bulletins) and more.


PLUS, design reports, smart forms, dynamic forms and workflows with customised messaging and interactions so that different messages can be sent to different contacts, both individually and in grouped roles.

Interactive mapping

Access geo-targeted communication features that sync with the real time, common operating picture to speed up response time and simplify the sharing and collation of critical information.

Communicate with Everyone

Public dashboards

Use public information dashboards and integrated tools to assist the community in recovery and empower the community with informed decision making, which in turn reduces call times.

Share and communicate information

Streamline and correlate real-time information using visual formats (charts and metrics), interactive formats (maps and reporting), communication formats (broadcasts, email, SMS, bulletins) and more.


PLUS, design reports, smart forms, dynamic forms and workflows with customised messaging and interactions so that different messages can be sent to different contacts, both individually and in grouped roles.

Interactive mapping

Access geo-targeted communication features that sync with the real time, common operating picture to speed up response time and simplify the sharing and collation of critical information.

"I would like to extend my sincere thanks and congratulations to you on your involvement with the successful delivery of the Gold Coast 2018 Commonwealth Games (GC2018) transport task. GC2018 was a massive transport challenge, with 6600 athletes and more than one million ticketed spectators across 17 competition venues. Your contribution has ensured that spectators, athletes and the community enjoyed the event and moved safely and efficiently around the Gold Coast and event cities. I was particularly impressed with the multi-modal, multi-agency, Transport Coordination Centre at Nerang. Your involvement at the centre contributed to some extraordinary results, including the coordination of more than 2.5 million spectator trips across 75,000 services, with all public transport modes posting record passenger numbers.”

- Mark Bailey, Minister for Transport and Main Roads

Dedicated Team...

With us, you’re not just another number at a large company, and we know what it’s like being in your shoes.

Our co-founders, Chris Madsen and Phill Glindemann, worked in Queensland Council for years before creating Guardian IMS. That’s why our team is committed to providing outstanding support and dedicated customer service during activations and events–because we created this program for community-serving people like you.

But don't just take our word for it...

“During the recent event Council quickly decided that having QIT Plus in the room with us to help would be of great benefit. Chris and Mark were able to get to Esk that afternoon and assisted in the running of the LDCC whilst additional Council staff were brought in to help. QIT Plus remained in Esk for the duration of the event and were awesome throughout. Can’t thank them enough”

- Adam Staunton - Somerset Regional Council

"Chris, Phil and your wonderful team at QIT+ thanks so much for your support to the Gold Coast over the last couple of weeks. I am aware that your team has been on the ground in a number of LGA's helping to make sure that Guardian IMS and Council Disaster Dashboards have provided essential info to impacted communities."

- David Youssef, Gold Coast City Council

"They are an effective customer focused organisation who pride themselves on looking after and servicing their customers. I do not know of any other software company which is so very responsive to their customers needs."

- Peter Mann, Coordinator Disaster Management

Easy To Use

Many of our clients use Guardian IMS to run day-to-day operations, as well as manage incidents and events.

Not only is our interface intuitive and highly customisable, but we provide extensive, on-site and remote training to help you get up and running quickly.

Case Study:

“It was advantageous for working with other Councils’ Disaster Management teams.  I was able to back up Michelle Kocsis in the Lockyer Valley Local Disaster Coordination Centre knowing that we had the same system, was easily given access as an external officer on my own device and was able to assist the other LVRC staff working in the LDCC during my shift.

I would not have been nearly as confident of being much help without knowing I had their Guardian IMS to refer to. It is configured for the local context but similar in the structure to be able to navigate with minimal handover required. The versatility and yet commonalities across so many Local Governments enables greater flexibility in our arrangements.”

– Jenna Buckley - Toowoomba Regional Council

"Your solutions actually solve problems, instead of others who create software and then find a problem for it to fix."

- Eileen Robinson, Burdekin Shire Council

Guardian IMS is...

Interoperable

Our products are designed to work with and collate information with other systems and integrations (such as Office 369 and Docusign), creating a smooth and effortless experience.

Fully Scalable

Our products can be deployed through all stages of activation.

Mobile Responsive

Access our products from your computer or on the go from any tablet or smartphone device.

Lightweight

Our powerful software uses a fast and robust, scalable cloud-based system—resulting in a quality framework that works under pressure.

Secure Interface

Two factor authentication and safe coding systems ensure that our products are one of the most secure Incident Management software products currently available.

FAQ

Who is Guardian IMS for?

Guardian IMS is for government and non government agencies (including state, regional and shire councils, health agencies, transport agencies, schools and chambers of commerce.) If you’re unsure whether Guardian IMS can support your business or agency, get in touch to enquire.

When was Guardian IMS developed?

Guardian IMS was developed in 2017, resulting in it being a state-of-the-art software solution which is secure, multi-modal and meets Australian standards.

What can Guardian IMS be accessed on?

You can access Guardian IMS from any computer, tablet or smartphone device.

How do I use Guardian IMS?

New users learning the software can check out our blog which has many guides and articles, or you can contact our team to learn about our live training packages.

Accredited by:

"Still the best DM program by far because they listen to DM practitioners."

- Mackay Regional Council

Ready To Get Started?

Contact our team for a free demonstration today:

Get In Touch